At Lindy Nova, we are committed to providing our customers with a smooth and reliable shopping experience. Please review the information below before placing your order.
Order Processing
Orders are processed once payment has been successfully received.
Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery
We currently offer delivery within South Africa.
Customers can generally expect to receive their orders within approximately 2–5 business days after dispatch, depending on the delivery location.
Delivery times are estimates and may vary due to factors outside of Lindy Nova's control, including public holidays, unforeseen delays, weather conditions, or delays within the delivery network.
Once your order has been dispatched, you will receive the relevant delivery or tracking information where available.
Delivery Address
Customers are responsible for providing the correct and complete delivery address when placing an order.
Lindy Nova cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
Damaged or Faulty Items
We carefully check our products before dispatch. However, if your item arrives damaged or faulty, please contact us within 7 days of receiving your order.
Please provide your order number together with clear photographs or videos showing the issue.
After reviewing your request, Lindy Nova may offer a replacement, exchange, or refund where appropriate.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 7 days of receiving your order.
We will review the issue and provide an appropriate resolution.
Change of Mind
Change-of-mind returns are not accepted .
Please carefully check your selected items, quantities and any applicable product details before completing your purchase.
Refunds
Where a refund has been approved, it will generally be processed using the original payment method where possible.
The time for the refund to reflect in your account may depend on your bank or payment provider.
Exchanges
Exchanges may be considered for damaged, faulty, or incorrectly supplied items, subject to review and product availability.
Contact Us
If you have any questions regarding your order, delivery, returns, exchanges or refunds, please contact Lindy Nova through the contact page.
All returns, exchanges and refunds are handled in accordance with applicable South African consumer protection laws.